We have a 14 day return policy for Store Credit Only. Please read through the entire return policy to determine if your item is eligible for return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at wanderlustcharm@yahoo.com. Please note that returns will need to be sent to the following address: 2651 Holt Lane, Clarksville, TN 37043
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at wanderlustcharm@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
NO RETURNS/EXCHANGES on SALE items. All sales are final on items that have been marked down.
Exchanges and Returns
Returns:
- You are responsible for the shipping and handling costs of the returned item(s). We recommend shipping Priority Mail or purchasing shipping insurance as we will not be held responsible for any lost, stolen, or damage caused by the shipping service you chose for the return.
- When your package is received, please allow 5-7 business days for the return to be processed.
- Once your return is approved, a store credit will then be applied to your account.
Exchanges:
Please read the Return Policy to ensure that your exchange has met the criteria. We can not guarantee exchanges will be available in the size you want. If the size is available, please follow the instructions below:
- Contact Wanderlust Charm to return the item you are wanting to exchange.
- Reorder the item you wish to exchange in place of your original item purchased.
- Once your return is received and approved we will issue you a refund for the original item purchased. Refund will be processed within 5-7 business days. You will receive an email confirming the refund at the email address provided at checkout.
If more than 15 business days have passed since we’ve approved your return, please contact us at wanderlustcharm@yahoo.com.